Check your order! All items are inspected prior to shipping. We will replace or issue a refund for defective items if they have not been used. It is the responsibility of the customer to inspect their order upon arrival and notify us of any problems as quickly as possible.
You may exchange or return any product except books, videos, CDs, and custom-built items within 30 days of receiving it. Merchandise that is suitable for resale may be returned for exchange or a full refund of the purchase price within 14 days of receipt. Items returned within 15-30 days of receipt are subject to a 15% restocking fee. Returns of items not suitable for resale (including damage during return transit) or after 30 days will be returned to the customer at the customer's expense.
All returns MUST be arranged in advance. Please call or email us for information regarding the proper procedure and to receive an RMA number. Returned items that do not include a valid RMA number will not be accepted.
YOU are responsible for your return until it reaches us!
Returned merchandise must be properly packaged so that it reaches us in good condition. Improperly packed items may be damaged in transit and may not be acceptable for return or exchange. It is always better to pack too carefully than not carefully enough.
On all returns, we can do one of the following:
1. Issue you a store credit certificate for the purchase price of the returned item(s)
2. Exchange for a different item(s)
3. Refund your credit card OR issue you a check for the purchase price of the returned item(s)
Neon Husky is not responsible for any shipping charges on exchanges. It is recommended that you insure the package and use delivery confirmation.
Credit card refunds will be accompanied by email from us confirming receipt of your return and our credit transaction. Checks will be sent with a signature required. Refunds by check will only be mailed to the billing address on your invoice.
Please allow up to 10 business days on all exchanges and returns. If you have any questions regarding our return policy, please contact us.