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You Are Here: Main Section - Frequently Asked Questions - Shipping

Do you ship to where I live?
Yes! We ship all over the world. If you can receive packages where you live, chances are we can ship goods to you. We normally use US Mail but we also work with FedEx.

How much will it cost to ship my order / how much will customs be?
We ship all orders based on weight. The easiest way to obtain a shipping quote is to add the items you want to a shopping cart and let our software do the math for you.

We cannot give quotes on customs or VAT because it is impossible to keep track of all that data for every country in the world. These rates are based on the declared value of the package, and sometimes the value of the shipping as well. To get a customs estimate, figure out the total cost from us (price of your order plus shipping) and ask your local postal authority using that number.

How long will it take for my order to arrive?
Here are ESTIMATED transit times. "Transit time" means the amount of time AFTER we ship your order. It does not include order processing time at our warehouse:

   USA Standard - 3-7 business days
   USA Expedited - 2-3 business days
   USA Express - Next or second business day
   Canada - 7-10 business days
   Europe, Australia - 1-2 weeks
   Everywhere else - 2-3 weeks

These are estimated times, not guaranteed arrival dates. For guaranteed arrival times, customers must select USA Express shipping. Customers outside the USA should contact us about express shipping rates to other countries.

Will you change the value of my order for customs so I don't have to pay as much?
No. It is a violation of international law to falsify customs documents. If we are caught doing this, our export privileges can be suspended or cancelled. Since international shipping is a big part of our business, we choose not to take this risk. We support the idea of free trade, but until it becomes a reality we will play by the rules.

What is Super Saver shipping and how does it work?
Super Saver shipping is our way of helping our customers save money. Starting with orders of $100 or more, this option appears in the shipping list and if selected, it will save you big bucks on shipping. Orders over $200 ship free in the USA (all 50 states, APO/FPOs, and Puerto Rico), international orders have a discount that varies by region. One thing to note: Some items in the store are light enough that normal shipping may be cheaper, check the available options to get the best rate.

Some fine print
Shipping method for Super Saver shipping is at the discretion of Neon Husky. Large packages or shipments over 20 pounds may be sent via surface mail (4-6 week transit time). All international shipments will be insured (just like with the normal international method). Discount rates are subject to change without notice.

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