Lava® FAQs Lava® Warranty
Caring for your Lava® Lamp
Operating and caring for your LAVAŽ brand Lamp is pretty straightforward. However, because of their unique engineering, all LAVAŽ brand motion lamps need to be handled carefully to insure a trouble-free life span. Below are a few important points of note.
Turn Me On, Light Me Up and Watch Me Melt
During initial warm-up of your LAVAŽ brand motion lamp, the coil in the globe may tend to stand on end or float to the top of the globe. If this happens, keep your LAVAŽ brand motion lamp operating for four hours or more to allow the secret "LAVAŽ" material to become completely melted. The coil should then automatically drop to its correct position at the bottom of the globe. If the coil does not drop down, then twirl the globe GENTLY in the base and the coil will drop. Do not shake and handle with care!
Although no two LAVAŽ brand motion lamps will function the same, the patented LAVAŽ design will produce a characteristic flow. The charts below demonstrate a normal flow along with several abnormal conditions.
|Just right!||Too cold
check the bulb
|Slightly too warm||Too hot!||Way too hot!!|
The original LAVA® brand lamps do not require special bulbs, but each lamp does require a bulb specific to its design. Please consult the chart below before purchasing replacement bulbs for your LAVA® brand lamp.
|Model Name||Size (oz.)||Bulb Wattage, Model Number and Common Name|
|Accents||8||15 Watt (Sewing maching bulb. Really small)|
|Classic||20||25 Watt (Refrigerator bulb) *|
|Dollar General||20||25 Watt (Mini floodlight bulb w/ a frosted lower half) *|
|32 oz||32||40 Watt A15 (Appliance bulb)|
|Starship||32||40 Watt SN11 *|
|BJ's||52||40 Watt A15 (Appliance bulb)|
|Lava Grande (motion)||250||100 Watt 100R20F (Floodlight bulb)|
|Lava Grande (Glitter)||250||60 Watt Floodlight Bulb|
|* Delinates the same size base to bulb socket requirement.|
How To Ruin Your LAVA® brand lamp
With proper care, your LAVAŽ brand lamp will last a really long time. There are, however, a few no- no's that can mess up your LAVA® lamp.
This portable lamp has a polarized plug (one plug is wider than the other). As a safety feature, this plug will only fit in a polarized outlet one way. If the plug does not fully fit in the outlet, then reverse the plug. If you still encounter problems, then call a qualified electrician. Never use with an extension cord unless the plug can be fully inserted. DO NOT ATTEMPT TO DEFEAT THIS SAFETY FEATURE.
Your LAVA® brand motion lamp operates at a very warm temperature. The glass globe and base will become HOT! Do not handle your LAVAŽ brand motion product while it is still operating or hot to the touch.
Health and Materials Info
All LAVA® products are nonhazardous. However, should you need specific health or materials information, call 630-315-3300 and ask for Consumer Service during regular business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. CST, or contact RMPDC after hours at 303-739-1110 or visit their web site at http://www.rmpdc.org.
Q. Why is my globe cloudy?
A. First, we'll assume that you're referring to the globe of your LAVA® lamp. If that is in fact correct, the only reason the globe will become cloudy is if the motion lamp has been shaken, stirred, moved, dropped, or caught in an earthquake while the LAVA® blobs are warm. We're sorry to inform you that this is probably a permanent problem. If this unfortunate event should ever happen to you again, you may be able to save your lamp if you immediately turn it off and let the wax settle to the bottom of the globe and completely cools. Then, turn the lamp on until the wax breaks up and as soon as it begins, shut the lamp off again until it cools. Running the lamp in these short "bursts" may result in a clear lamp.
Q. Why do the LAVA® blobs stay as a glob at the bottom of the globe?
A. The base of your unit may not be getting hot enough, or, conversely, may be getting too hot. (see the Illustrations below) If it isn't moving there are two things to check:
1) Check your bulb to be sure it isn't burned out.
2) Be sure not to use the lamp beyond recommended time which results in over heating.
Q. Why do my LAVA® blobs break up into a multitude of little balls?
A. Each LAVA® brand motion lamp has its own personality and these formations are often a normal occurrence. This can also be a symptom of the lamp overheating because it has been operating for too long.
Q. Why are there speckles of light on my globe?
A. Each globe is made of glass and is likely to have manufacturer's marks and bubbles, both of which are normal.
Q. Why did the liquid color fade in my motion lamp?
A. Ultraviolet rays, my friend. If you allow your lamp to sit in direct sunlight, the sun's rays can cause the color to fade. Unfortunately, it's also permanent.
Q. Why is there airspace at the top of the globe?
A. The reason for the airspace is to allow for the expansion of the liquid as it heats up. To allow for this space, there may be as much as a 2" gap from the top.
Q. How do I remove the light bulb?
A. Sometimes the light bulb can be difficult to remove. This is not a defect. To remove the bulb, unplug the LAVA® brand motion lamp, press down lightly on the bulb and turn counterclockwise. If the bulb resists, don't give up—with a little persistence, it will come out.
Q: What is the correct light bulb for my LAVA® lamp?
A: Consult the table in the care instructions, above.
LAVA® Brand Motion Lamp Warranty
Your LAVA® brand motion lamp is warranted by LAVA® World InternationalŽ against defects in workmanship or materials for 90 days from the date of purchase.
Within the 90 day warranty period, if for any reason (other than a burned-out bulb or misuse) your LAVA® brand motion lamp does not run properly, then return the part to your retailer.
It is not possible to buy replacement fluids for the LAVA® brand motion lamps. If you have a defective lamp, depending on the model number and year produced, it is possible to order replacement globes through our Consumer Relations department at 503-359-1329 or send an email to firstname.lastname@example.org. Please include the model number, color and style of your lamp. Replacement globes are NOT available for sale; they are only available in the case of a defective lamp within the 90- day warranty period. A receipt or proof of purchase may be required before replacement is authorized.
LAVA WORLD INTERNATIONAL® AND NEON HUSKY SHALL IN NO EVENT BE RESPONSIBLE FOR CONSEQUENTIAL DAMAGES OF ANY NATURE OR AMOUNT.
This warranty shall be void if the LAVA® brand motion lamp has been subjected to abuse, negligent handling, disregard of operating instructions or attempted repair by anyone other than the manufacturer. U.L. Listed.