Ordering questions
Product questions
Miscellaneous questions
Do you ship to where I live?
Yes! We ship all over the world. If you can receive postal mail where you live, chances are we can ship goods to you.
How much will it cost to ship my order / how much will customs be?
We ship all orders based on weight. The easiest way to obtain a shipping quote is to add the items you want to a shopping cart and let our software do the math for you.
We cannot give quotes on customs or VAT because it is impossible to keep track of all that data for every country in the world. These rates are based on the declared value of the package, and sometimes the value of the shipping as well. To get a customs estimate, figure out the total cost from us (price of your order plus shipping) and ask your local postal authority using that number.
I selected the "Pay (with a) Pal" option but didn't get to enter my payment data. Is there something wrong?
No, everything is fine. Due to certain procedural requirements, we must use a different process for some payment methods, including Pay (with a) Pal. Your order is in our system and we will send you a money request, usually within an hour of your order. Once you pay that, the status of your order is updated and your goods are shipped right away.
Will you change the value of my order for customs so I don't have to pay as much?
No. It is a violation of international law to falsify customs documents. If we are caught doing this, our export privileges can be suspended or cancelled. Since international shipping is a big part of our business, we choose not to take this risk. We support the idea of free trade, but until it becomes a reality we will play by the rules.
What is Super Saver shipping and how does it work?
Super Saver shipping is our way of helping our customers save money. Starting with orders of $200 or more, this option appears in the shipping list and if selected, it will save you big bucks on shipping. Orders over $300 ship free in the USA (all 50 states, APO/FPOs, and Puerto Rico), international orders have a discount that varies by region. One thing to note: Some items in the store are light enough that normal shipping may be cheaper, check the available options to get the best rate.
Some fine print
Shipping method for Super Saver shipping is at the discretion of Neon Husky. In the USA this will normally be USPS Parcel Post, for international shipments we will use USPS First-Class or Priority Mail for most shipments up to 20 pounds. Large packages or shipments over 20 pounds may be sent via surface mail (4-6 week transit time). All international shipments will be insured (just like with the normal international method). Discount rates are subject to change without notice.
My order didn't go through, but my bank says there's a charge on my credit card. What's up with that?
When a merchant receives an order, they send a request for authorization to the bank that issued your credit card. The bank sets aside the requested funds without transferring them anywhere until the actual request is sent by the merchant's bank. Once the request is received and verified, your bank transfers the funds to the merchant's bank. If the transaction does not go through for some reason, no authorized request will be sent and the funds will be made available again in 2-4 business days.
This situation also applies to multiple attempts at payment. If you try 3 times to pay for an order (due to errors in the information you enter on our secure form) and only 1 of those goes through, the other 2 transactions will show on your bank's records until they disappear for lack of authorization.
In either case, the thing to look for is a confirmation email from Neon Husky. This email will contain an order/invoice number and a summary of your order. If you are concerned about receiving more than one order, check the totals in this email to make sure they are correct. If your payment did not go through, you should not receive an email from us. Don't forget to check your spam mailbox before assuming your order didn't go through!
When in doubt, please don't hesitate to check with us. We can tell you the status of your order and payment in a few moments.
What length should my poi be?
There are 2 schools of thought on this. For all the details and how to find the right measurement for you, visit our poi measurement page.
How long do (insert glow or LED prop here) last?
Our #1 question. Here's the data:
Are glow sticks safe for children to use?
Yes. We use the same type of glow sticks you can buy around Halloween. The fluids used in the chemical reaction are mildly toxic, but under normal
abuse the outer casings of the sticks will not break. We've yet to see
one do this, after long months of serious whappage. If used on a soft surface such as grass, there should be virtually no risk of breakage. And kids love them!
How long do your fire poi burn?
That depends on a number of factors:
Using a mixture of Coleman gas and charcoal lighter, you should expect a good burn time of 5-8 minutes or so. There are configurations where you will not see longer burn times, but you will see much larger flame. Your mileage may vary. More fire & fuel information will be added soon.
Back to topWhy are they called Flaming Poodles, anyway?
Note - Flaming Poodles are no longer in the catalog but we like to keep this question around to make the list more interesting.
It's a long and drawn-out story. The short version is that they were
named in honor of a character created late one night at the Lopez Island
Jugglefest in 1999. When we went to name our in-house fire props, "Fire Meteorites"
didn't have enough zing to it, and neither did anything else we could come up with. Someone suggested Flaming Poodles, and the name stuck. No animals were harmed in the naming of these props.
What is the right size contact juggling ball for me?
In general, you want the largest ball that you can comfortably hold in your hand. The larger the ball, the slower it will roll and therefore the easier it is to control. For most people, this is a ball between 3 and 4 inches in diameter. The accepted "standard size" for acrylic balls is 3 inches, though nobody is exactly sure why.
Are your acrylic balls imperial or metric size?
It depends on which grade you're buying. Our Water Clear balls are are in imperial sizes, all other grades are metric. Estimations to other units such as 100mm=4.0 inches are there to help everyone get an idea of the size. Tolerance for Water Clear balls is +/- 0.002", for all other grades it is +/- 2mm or less, usually much less.
Are your acrylic balls really acrylic?
Yes. Our acrylic balls are made with 100% acrylic resin, no hardeners or other resins are used. Colored and UV-active balls are made by mixing dye into the liquid acrylic during the casting process. Water Clear balls are machined from 100% PMMA rod stock.
How much does a [insert size here] acrylic ball weigh? And why is there a different weight listed on another vendor's website?
Here's a handy table for just such an occasion...
(oz/g)* |
|
| 38mm | 1.2 oz. / 34.0 g |
| 44mm | 1.9 oz. / 53.9 g |
| 51mm | 2.9 oz. / 82.2 g |
| 57mm | 4.1 oz. / 116.2 g |
| 65mm | 6.4 oz. / 181.4 g |
| 70mm | 7.8 oz. / 221.1 g |
| 76mm | 9.9 oz. / 280.66 g |
| 82mm | 12.8 oz. / 362.9 g |
| 90mm | 16.4 oz. / 464.9 g |
| 100mm | 23.2 oz. / 657.7 g |
| 120mm | 40.4 oz. / 1145.3 g |
* Weights vary slightly per ball due to small variations in size, coloring, sparkles, etc. See below for more on hyper-accurate measurements.
You'd be surprised how often that second question comes up. The answer is that not all acrylic balls are exactly the same. Some of the possible reasons for the difference are:
Do you have a store? Are you going to open a shop in Europe (or elsewhere)?
We do not have a retail store. Our location is a warehouse/shipping center, and is not set up for browsing. We do offer pickup services for our local customers and we are happy to speak with people in person if they have questions about our products. The best way to see and try things for yourself is to see us at a festival (click here to see our schedule).
Even though we ship all over the world, we are still a small company so we do not have plans to open any retail outlets at this time. This helps keep our costs down which in turn helps keep prices down for our customers. How can you convince us to move to Europe and open a shop? Tell everyone you know to order from us! At the present time the majority of our orders come from the USA and unless that changes, it would not be cost-effective to relocate.
How did you come up with the name Neon Husky?
Huskies are Jim's favorite animals and he wanted to incorporate 'Husky' into the name of the company. From there, the search was on for the "perfect adjective." Many options were tried, and 'Neon' was the winner. In hindsight, we like to say that because we deal largely with illuminated and shiny things, neon presents the right kind of image. If anyone would like to suggest a more interesting tale for the name of the company, suggestions are welcome.
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